Privacy Statement

Effective: Sep 7, 2014

Your Privacy is one of SpokenSwahili’s highest priorities. We believe that your privacy means more than just the security of your information; it means the total protection of your information so that you have peace of mind. We have established this privacy statement in order to demonstrate our commitment to our clients’ privacy. This privacy statement denotes our information gathering and dissemination practices; along with our privacy policies relating to the personally identifiable information you submit to us while on our site. Personally identifiable information refers to any information that can be used to identify you such as your name or email. By using this site, you agree to this privacy policy.

If you have any questions or concerns regarding this statement, you should first contact SpokenSwahili.com at: info@spokenswahili.com.

Information Collection & Use

Registration

Registration on SpokenSwahili.com is optional and is not necessary in order to use the website. If you do register, you are required to give contact information such as name and email address. We use this information to contact you about the services on our site in which you have expressed interest.

When you register we may send you special offers, newsletters, and other promotions.

SpokenSwahili.com is the sole owner of the information collected on http://www.spokenswahili.com. SpokenSwahili.com collects personally identifiable information from our users at several different points on our Web site.

Uses of Information

All information provided by users on the site is optional. The information is the used to send users newsletters and special offers upon request. Users can opt out of these communications by sending an email to info@spokenswahili.com with unsubscribe in the subject line.

When requesting a quote, your contact information such as your phone number and email will be used to contact you regarding the quote.

Communications from the Site

Special Offers and Updates

We will occasionally send you information on special offers and promotions. You can sign up for these on our newsletter page.

Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out.”

Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.

Customer Service

We will communicate with you by email or telephone, in accordance with your wishes based on the information you provide us when you make a service request, or contact us via email or phone.

Profile

We store information that we collect through cookies, and/or log files to create a “profile” of your preferences to enhance your user experience on our site & remember your information so you don’t have to enter it each time you’re on our site. We do not share your profile with any third parties for their promotional purposes.

Information Sharing and Disclosure

Aggregate Information (non-personally identifiable)

We DO NOT share aggregated demographic information about our user base with our partners and advertisers.

We do not link aggregate user data with personally identifiable information.

Personally identifiable information

We DO NOT share your Personally Identifiable Information with any Third Parties for their promotional purposes.

Agents

We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Service Providers

We use third party software for analytics tools, email newsletter services, and website monitoring services as necessary for us to provide that service and/or to ensure our website is running smoothly.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Other Third Parties

None

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, subpoena or legal process served on our Website.

Choice/Opt-out

Users have a choice of requesting services such as special offers and newsletters.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at info@spokenswahili.com with unsubscribe in the subject line.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

We use a third-party tracking service called Google analytics that uses log files to track non-personally identifiable information about visitors to our site in the aggregate to track visitor usage, statistics and behaviors to help us better understand how to improve user experience on the website.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. When you interact with the Site, we try to make that experience simple and meaningful. When you visit our Site, our Web server sends a cookie to your computer. Cookies are files that Web browsers place on a computer's hard drive and are used to indicate whether you have visited the Site previously. Choices about Cookies: You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)

If you reject all cookies, you will still be able to use SpokenSwahili.com though you may not have the most enhanced experience of using our site.

We use cookies for a number of purposes, including to: remember your quote information, so that we can provide you with customized content; keep track of preferences you specify while you are using our site; estimate and report our total audience size and traffic; and conduct research to improve the user experience on our site.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by SpokenSwahili.com. Please be aware that we, SpokenSwahili.com, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Access to Personally Identifiable Information

If you no longer desire our service, you may request that we delete your information by making the change by emailing our Customer Support at info@spokenswahili.com or by contacting us by telephone or postal mail at the contact information listed below.

Security

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send email us at info@spokenswahili.com.

Business Transitions

In the event SpokenSwahili.com goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

Blog Disclosure

If you use a bulletin board, blog, or chat room on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information that you choose to submit in these forums.

We post customer testimonials on our web site, which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial. If a customer chooses to post personally-identifiable information to our website, it may be used by other users of the website to contact you. We are not responsible for the personally-identifiable information a user chooses to post to our website with their testimonial.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at:

Email: info@spokenswahili.com

Address: PO Box 39365-00623, Nairobi, Kenya

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